Remote Services

Online support is the latest in computer repair technology. The beauty of this service is that you do not have to take your machine to a physical shop. No unplugging, lifting or disturbing your set up. Many problems can be fixed in this fashion. Now you will be able to sit back in your easy chair while we do the work. The cost benefits will be tremendous compared to taking your machine to a physical shop.

Contact us at 1-314-298-7777 or email us, and speak with one of our techs. We will have you on your way in no time flat! We accept payment through Visa & MasterCard. Trust us with all your computer needs.

List of Services

When you need technical help and can't figure out the problem on your own, give us a call and we will walk you through your problem remotely. We do not send a technician to your house because it is usually not necessary. Most problems can be diagnosed and fixed on the phone. If we can't fix your problem, we don't charge you anything. We offer expert computer help with items ranging from:

• Virus, Spyware, Adware and Trojan Removal
• Finding unusual slowness and start times
• Fake Alert Trojan Removal
• Anti-Virus Program Installation
• Finding the causes of crashes, lock ups,
• Sluggish Performance or boot up times
• Printer Installation and troubleshooting
• General Email problems or setup
• Digital Camera Setup and file transfer
• Backing Up your Files to transfer to a new PC
• Software errors or Computer Tune Up
• Setting up and Securing your wireless network
• Backing up your computer for disaster recovery
• Setting up new IPOD/IPhone or other MP3 player

Our Most Common Issues

There are many technically savvy users out there but the reality is as the Internet grows exponentially, more people are using it daily. As this happens it gives malicious spyware and virus writers plenty of opportunities to infect unknowing computers and steal your data. That could be credit card, bank, or email information. With that being said, our most common phone calls always relate to computer security or the lack of it. Our most common issues are:

1. Antivirus or antispyware software is out of date.
If you have been on the Internet you have certainly noticed the amount of advertising that tells you about all the registry cleaners, pc optimizers and countless other software that can "fix" your computer. The reality is much of this software is worthless and made by people who are looking to make a quick buck. At PC HOUSE CALLS we make sure that you are not getting scammed by these ads and that your antivirus is up to date and working properly. It is very important to make sure your antivirus is updating on a daily basis since new viruses and Trojans come out on an hourly basis.

2. Microsoft Update Patches are not being applied.
A common issue we see at PC HOUSE CALLS is a user not applying Microsoft patches on a regular basis. This leads to the computer being exploited when going to a malicious website. If you go to a website that may have spyware or adware and you do not have the proper Microsoft patches then it becomes open for a malicious piece of software to install itself on your machine. Once this occurs that piece of software can do anything that you can do. That means stealing your personal information, documents, and passwords when logging into websites. This information is not meant to scare you, but simply inform you that there is a lot to know about when it comes to security on your PC. We can automate much of this stuff so you don't have to worry about it in the future.

3. Speeding up a slow computer.
A common question we get is how do I speed up my computer. Over time computers get slower because newer programs are being installed and your hard drive becomes defragmented. You should always remove unnecessary programs that are no longer being used and make sure you defragment your hard drive. In addition, our technicians also optimize your boot speed to make sure unneeded programs are not loaded during boot time.